The delivery of our compliance functions moved to a full national operating model that aims to bring a range of benefits to practitioners, staff and Boards, through more consistent management of compliance matters. Clear visibility of national demand will allow us to better manage workloads, making the most of the skills and experience we have nationally to ensure timely management of compliance matters for practitioners. National Boards will gain from consistent, expert advice to underpin consistency in regulatory decision-making.
To reduce the length of restrictions in the National Restrictions Library (NRL) and make them less complex and more accessible, the review has recommended that the future structure of restrictions be amended by:
This amended approach will be implemented during 2020/21.
During 2019/20 three performance and quality assurance reviews were carried out:
In the top 10 restriction categories there were 4,743 restrictions monitored by Ahpra at 30 June. Although 4,215 cases were being actively monitored by Ahpra, each case may have more than one restriction category requiring compliance by the practitioner.
The top 10 restriction categories by volume at 30 June were:
In 2019/20, 412 low-to-moderate-risk advertising complaints about registrants were received under the strategy. In 2018/19, 515 low-to-moderate-risk advertising complaints were received. The reduction of 20.0% in these types of advertising complaints received this year is the result of an increase in referral of:
The data confirm that nearly 50% of registrants become compliant in response to an initial letter from Ahpra about the advertising breach. The remainder become compliant when the imposition of advertising restrictions is being considered and the practitioner is issued with the show cause notice where each breach and its location is specified. This demonstrates the effectiveness of the strategy in educating practitioners about their professional obligations and ensuring timely remediation of inappropriate advertising for the benefit of the public.
There were no instances of continued non-compliant advertising that required regulatory action through the imposition of advertising restrictions.